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SHIPPING POLICY

Last Updated: July 25, 2026

This Shipping Policy forms part of our Terms of Service and applies to all orders placed through the VIllumination Services.

1. PROCESSING TIME
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation is received. You will receive a confirmation email once your order has been shipped.

2. SHIPPING RATES AND DELIVERY
Shipping rates and estimated delivery times are calculated and displayed at checkout. Delivery estimates are provided by our carriers and are not guaranteed. Actual delivery times may vary due to factors beyond our control.

3. CARRIER TRANSFER OF RISK
By completing your purchase, you expressly acknowledge and agree that the risk of loss, damage, or theft of the product passes to you (the customer) at the exact moment the package is handed over to the shipping carrier. VIllumination's responsibility for the product ceases upon carrier acceptance.

4. DISCLAIMER OF LIABILITY
VIllumination acts solely as the provider of the Services and is not responsible, and shall not be held liable, for:
- Shipping delays caused by carriers, customs clearance, weather conditions, natural disasters, strikes, or any other unforeseen events.
- Lost, stolen, misdelivered, or damaged packages after the carrier has received and scanned the shipment.
- Incorrect or incomplete shipping addresses provided by the customer at checkout. If a package is returned due to an address error, the customer is responsible for any re-shipping fees.
- Customs duties, taxes, tariffs, or import fees imposed by the destination country. These are the sole responsibility of the customer.
- Packages that are refused or unclaimed by the recipient. In such cases, the customer will be responsible for return shipping costs and any associated fees.

5. TRACKING AND CLAIMS
We provide tracking information for all orders. If you believe your package is lost or damaged, you may contact us at villumination@outlook.com, and we will provide you with the carrier's contact information so you can file a formal claim. VIllumination does not guarantee reimbursement or replacement for items lost or damaged in transit, as all liability transfers to the customer upon carrier handover.

6. ACKNOWLEDGMENT
By placing an order with VIllumination, you acknowledge that you have read, understood, and agreed to this Shipping Policy, including the full transfer of risk and the exemption of our liability for any shipping-related issues occurring after carrier dispatch.

For any questions regarding this policy, please contact us at:
villumination@outlook.com